At  Purerosins.com, we value your satisfaction and strive to provide high-quality cannabis products with exceptional service. If you’re not completely satisfied with your purchase, please review our return policy below:

 

Return Window:
We accept returns within 14 days of delivery.

 

Eligible Items:
Returns are accepted only for unopened, unused, and sealed products in their original packaging. For health and safety reasons, we cannot accept returns of opened or consumed products.

Non-Returnable Items:

• Used or opened items

• Perishable products

• Clearance or sale items

• Gift cards

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Return Process:
To initiate a return, please contact us at Info@purerosins.com  with your order number and reason for return. Our customer service team will guide you through the process and provide a return authorization if applicable.

 

Return Shipping:
Customers are responsible for return shipping costs unless the item was damaged or sent in error. We recommend using a trackable shipping method to ensure safe delivery.

 

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full or partial refund will be issued to your original payment method within 5–10 business days.

 

Exchanges:
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within the return window.

 

Contact Information:

For any return inquiries or concerns, reach out to us via: Email: Info@purerosins.com
 Address: M-F 10:00AM – 6:00PM EST